Effective Oct 25, 2026
Orb purchases and subscription payments on Ascept are refunded as follows.
1. Full Refunds
- If you have not used any of the Orbs from a payment within 7 days of paying, we refund it in full.
- If you were charged twice because of our error, or paid but did not receive your Orbs, we refund in full regardless of timing.
2. When Refunds Are Not Available
- You have used at least one Orb from that payment. Using Orbs counts as starting delivery of digital content.
- More than 7 days have passed since the payment.
- Free Orbs, such as the sign-up bonus.
3. Subscriptions
- You can cancel your subscription at any time from My Page. You will not be charged from the next billing date, and you keep access until the end of the period you have paid for.
- A month you have already paid for is refunded only if it meets Section 1 (within 7 days, and none of that month's subscription Orbs used).
- When a subscription payment is refunded, the Orbs added with it are taken back.
4. When an Error Stops Your Answer
If an answer is not saved because of an AI error or similar problem, no Orbs are used. If Orbs were used despite an error, please let us know through Contact us and we will return them after checking.
5. How to Request a Refund
Sign in and request a refund through Contact us, choosing the "Payments & refunds" type. Because we need to confirm the account that paid, we do not accept refund requests by email or any other channel. Please include:
- The date and amount of the payment
- The reason for the refund
Once confirmed, we refund to the original payment method. Depending on your card issuer, it may take 3–10 business days to appear.
6. Contact
- Refund requests: Contact us (sign-in required)
- Other questions: ascept@yumeta.io
- Company: Yumeta, Inc.